Refund policy

RETURNS & REFUNDS

Unopened products
You can return unopened, sealed products within 7 days of delivery for a full refund. The product must be in its original condition with the seal intact.

Opened products
For hygiene and safety reasons, we cannot accept returns on opened or used skincare products. This is standard practice for cosmetics.

Damaged or incorrect orders
If your order arrives damaged, or you receive the wrong item, message us on WhatsApp within 48 hours of delivery at +961 79 341 165 and we will replace it or refund you in full. Please send a photo so we can sort it quickly.

Refused deliveries
If you refuse a cash on delivery order at the door, no payment is taken and no charge applies.

How to start a return
Message us on WhatsApp at +961 79 341 165 with your order number. We will arrange collection or advise on the next step.

Refunds
Once approved, refunds are processed within 5 business days. Card and Whish payments are returned to the original payment method. Cash on delivery refunds are arranged directly with you.

Questions? We're on WhatsApp  +961 79 341 165